Contact Us

Get in touch with any questions and comments.

The best way to reach us is by sending an email to We usually respond right away or within a few hours.

Alternatively, use this simple contact form to send us your questions and comments. The information you provide us is kept strictly confidential and is used only by us to communicate with you.

Send us a message

    We will not share your email with anyone else. 100% privacy. No spam. No games. Guaranteed.

    Your Privacy is important to us!

    We are committed to protecting your privacy. That is why we need your consent to receive emails from us so we can contact you in order to reply to your inquiry. Obtaining your agreement is one of the requirements of the European GDPR law. This law only affects you if you are in Europe but it is good for your privacy and since we care about it, we have adopted the GDPR law across our website and we are fully GDRP compliant. It is all explained in our Privacy Policy.

    If you’d prefer that you emailed us instead of using this form, please do so at

    Other Ways To Reach Us

    Local Offices and Distributors

    Our customers come from all around the globe.

    For some countries we have local distributors that help us ship and deliver orders faster. For the rest, we ship orders from the nearest available location.

    Our local representation is for distributing purposes only so they are not equipped to handle product inquires and have no ability to do sales on the spot.

    The best way to get in touch with us is by emailing us directly using the contact form on this page or by calling us on our main phone number. Whatsapp, Viber and Skype are also options. All our contact information is on the Contact Us page.


    Luxembourg L-1250


    Edmonton, Alberta T5T 7E8


    Plovdiv 4023

    New Zealand

    Onerahi, Whangarei 0110
    New Zealand


    Tierra Verde, Tsing Yi, NT
    Hong Kong

    United States

    New York, NY
    United States (US)

    United Kingdom

    London EC4M 7DE
    United Kingdom (UK)


    Adelaide, SA 5000


    Mumbai, Maharashtra 400-057
    Spices map

    Frequently Asked Questions

    Please read our FAQ, before contacting us, you would often find your questions already answered there.

    Which countries do you ship to?
    We can ship your order to almost anywhere in the world. Since our products are non-perishable and with no live or active ingredients, they are not restricted to import by any customs in any country that we know of. So far we've successfully been sending them to 67 countries on 6 continents so it is very likely that we had already sent Bulgarian spices to other customers from your country before.
    How long will delivery take?
    We usually ship within 1-2 days. Then delivery times depend entirely on your local postal service. On average that takes around 3-5 days depending on where in the world you are located.
    Can I track my order?
    Yes. If you had selected shipping with tracking option, then simply login to your account to see the status of your order and track it.
    Which payment methods do you accept?
    We accept all major credit and debit cards and PayPal. We also accept direct bank transfers in Europe, UK and the US -- please contact us for more details if you prefer paying by bank transfer. You can select your preferred method of payment at checkout.
    I don't want to give my card details online. Can I still order?
    Yes. Simply email us at and we will get in touch to sort out the payment -- most likely over the phone or via direct bank transfer.
    Can I order by telephone?
    Yes. However, please email us first at and we will respond with the best number to call for your part of the world.
    What happens if my parcel is damaged when it arrives?
    In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, please take it from the post office and contact us right away. Please take photos of the damaged package and contents and send them to us so we can work out the best way to go about it.
    Can I return my order?
    Orders that are not damaged can still be returned to us but only in their original unopened packaging and the items inside should show no signs that they've been tampered with. Upon receiving the items back, we will issue a refund for the items. We cannot refund shipping costs.
    How secure is shopping in your online shop? Is my data protected?
    All transactions made on the our website are secure and are done over a 246-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processors we use (Stripe and PayPal).