Shipping and ReturnsContact Us
Shipping costs may differ depending on your delivery address. There is a shipping calculator at the checkout page, please use it if you want to check the exact shipping costs for your order.
We ship all orders within five days of receiving the order, often on the very same day.
We use a variety of carriers for our shipments. You may have the option to select a preferred one at checkout. However, we may end up using a different carrier than the one you have selected if the carrier your selected is not available or applicable for delivery to your address. If for some reason we cannot accommodate your choice of shipping carrier, we do reserve the right to use a different carrier than the one you selected, with the same or better delivery service and same or lower cost to you.
Shipping costs may differ depending on your delivery address. There is a shipping calculator at the checkout page, please use it if you want to check the exact shipping costs for your order. These costs may change based on your location and the nature of your order. Depending on your location, it is possible that your order may incur additional delivery costs like duties, excise or import fees imposed by your customs office.
When To Expect Your Order
Once we receive the order, we process it within hours. Provided that all items from your order are in stock, we (or your local distributor) will ship the order within 1 to 5 days, often on the very same day. Please note that it is possible that some locations we ship from may have restrictions — for example shipping Monday to Wednesday only.
Once your order is processed and shipped, you will receive an email confirming the shipment, including a tracking number if available and if you opted for one at checkout.
Your order status is available at any time in your Order History page in your online account with us.
Shipping of Perishable Items
If your order contains perishable items, it is recommended that you choose a faster delivery service, if possible. We make every effort to ensure that all products arrive to their final destination in the best condition possible so please be mindful when choosing the shipping method.
Sometimes we may not be able to ship perishable items (destination address too far from the seller for example). In this case we will let you know and will fully refund those items back to you.
When purchasing frozen or perishable items online, please note that due to the nature of the products, their appearance, consistency, state, taste and other physical characteristics may change during transportation. This is perfectly normal and in most cases will not change the quality of the items, only their physical appearance. If you suspect that an item has gone bad during transportation, you should alert us immediately. You should not consume any items that you deem unsafe to consume.
Unless otherwise noticed or advised your order will be shipped out of Luxembourg, Europe.
Bulgarian Spices is able to ship orders anywhere in the world. Of course, there might be some restrictions shipping to some destinations.
If your order is shipped to a destination outside the EU or EEA, the recipient may be charged duties and taxes upon delivery of the order. Duties and taxes are determined by the authorities in the country to which the order is being shipped to. We have no control or prior knowledge of these fees. Please contact your customs office for further inquiries.
All non-EU destinations should expect their order to go through customs and be required to pay import duties and or fees. Since Brexit, this is also the case for all orders from the UK.
The recipient of the order is solely responsible for payment of any import duties, taxes and charges.
By placing such an order you are agreeing to pay any duties and taxes that may be applicable upon import into your country. By placing you order with us you agree that you have read and are fully aware of all additional delivery charges that you may incur because of your shipping destination.
IMPORTANT: Due to the developing COVID-19 situation we cannot accept returns of any food items. This limitation supersedes all other shipping and return policies we’ve previously had until further notice.
Our products come with a 100% satisfaction guarantee promise. If you are not satisfied in any way by your purchase, please let us know and we will work with you to make things right.
If you decide not to use the products you purchased, it is often possible to return them to us for a refund. This is considered on a case-by-case and is fully at the discretion of our management. If we accept a full return, then a full refund of the purchase price, excluding shipping costs, both for delivery and return of the merchandise, where applicable, will be issued upon receiving the merchandise in the same condition in which it was shipped, provided that it is before its expiration date. In some cases we may be able to refund the shipping costs as well.